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Process Improvement

Contemplating Deming's Third Point: Cease Dependence On Mass Inspection To Improve Quality

January 3, 2018

Continuing my series of posts on W. Edwards Deming's 14 Points, I've spent some time re-reading what Mary Walton and he wrote on the third point: Cease dependence on mass inspection. The tricky part of this point as it relates to the church is taking the concept of mass inspection from the manufacturing industry to the service industry. Why? Well, the church isn't manufacturing anything that can be inspected. … [Read more...]

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