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A “Customer Service” Culture

Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do

January 7, 2021

I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much out of this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]

Some Thoughts On Vision

In Leadership Having "Vision" Is Not The Challenge ... It's Leadership Of One's Self That Is Most Critical

October 29, 2020

I've said it many times. "Good leaders are very hard to find." What do I mean? People in leadership roles who actually get and practice leadership fundamentals, enabling the organization to accomplish its mission and realize the vision are few and far between. Why? I don't profess to know exactly, but I think it's mostly because it's hard. Good leadership usually requires "change" and we all know how difficult it … [Read more...]

Developing A “Plan And Execute” Culture

One Of The Most Important Responsibilities Of The Senior Church Leader

October 6, 2020

A very critical part of any organizational culture is instilling the norm that we "plan and execute." It's not "ready, fire, aim." It's "aim, ready, fire!" But why is planning so important to the success of the organization? To answer this question, I'll borrow a quote from a previous post I wrote on strategic planning. Why plan? Why is planning or “choosing a direction” so important? Especially in the church, … [Read more...]

“Culture” Is Everything

An Organization's Success Or Failure Is Almost Entirely Dependent Upon The Culture That's Created By Its Leaders

September 29, 2020

The success or failure of an enterprise is almost entirely dictated by how well the senior leadership of the organization creates a healthy culture. That’s a bold statement, I know, but it's painfully true. Read on … A while back I wrote a series of posts on the topic of Leadership Fundamentals. I took much of what I’ve come to know about leadership and put it into a series of posts. They are ... Don't … [Read more...]

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