The success or failure of an enterprise is almost entirely dictated by how well the organization's senior leadership creates a healthy culture. That’s a bold statement, but it's painfully true. Read on … A while back, I wrote a series of posts on the topic of Leadership Fundamentals. I took much of what I’ve learned about leadership and put it into a series of posts. They are ... Don't Play The Blame … [Read more...]
Organizational Culture
What Is "Culture" And Why Is It Important?
The success or failure of an enterprise is almost entirely dictated by how well the organization's senior leadership creates a healthy culture. I know that that’s a bold statement, but it's painfully true. Culture happens when the organization's senior leader(s) does or doesn’t practice good leadership. Let me say this differently. If the leader(s) is good (i.e., really "gets it" when it comes to leadership … [Read more...]
A “Customer Service” Culture
Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do
I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much from this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]
Having Vision Is Not The Key When It Comes To Great Leadership
Some Thoughts On What Successful Leaders Do Well
I've said it many times. "Good leaders are very hard to find." What do I mean? People in leadership roles who get and practice leadership fundamentals, enabling the organization to accomplish its mission and realize the vision, are few and far between. Why? I don't profess to know exactly, but I think it's mostly because it's hard. Good leadership usually requires "change." We all know how difficult it is to … [Read more...]