Japan’s phenomenal economic success ushered in a new economic age. Probably no single person is more important in the postwar economic resurgence than W. Edwards Deming, the great statistician who consulted with countless businesses, both Japanese and American, about quality improvement. His book, Out Of The Crisis, was an analysis of why western industry was in such deep trouble and what leadership had to do to … [Read more...]
Adopt The New Philosophy
The Second Of W. Edwards Deming's 14 Points
Today I'm continuing my series of posts on W. Edwards Deming's "14 Points." Deming's 2nd Point: Adopt The New Philosophy What is the "new philosophy" and how does it translate to leadership in the church? Here's a quote from Out Of The Crisis ... We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. Basically, way … [Read more...]
Identifying First-Time Guests
Exploring This Very Important Part Of A Good Church Growth Strategy
Those of us who measure the number of first-time guests we attract each weekend, know one crucial thing. We're only counting a portion of the "actual" number of first-time guests. In other words, many first-time guests do not identify themselves. Therefore, we don't know they are there. Our Associate Pastor - Adults, in addition to her other responsibilities, is responsible for "connections" at our church. She is … [Read more...]
Process Improvement
Contemplating Deming's Third Point: Cease Dependence On Mass Inspection To Improve Quality
Continuing my series of posts on W. Edwards Deming's 14 Points, I've spent some time re-reading what Mary Walton and he wrote on the third point: Cease dependence on mass inspection. The tricky part of this point as it relates to the church is taking the concept of mass inspection from the manufacturing industry to the service industry. Why? Well, the church isn't manufacturing anything that can be inspected. … [Read more...]