Those of us who measure the number of first-time guests we attract each weekend know one crucial thing. We're only counting a portion of the "actual" number of first-time guests. In other words, many first-time guests do not identify themselves. Therefore, we don't know they are there. The "front of the house person," regardless of title, in addition to other responsibilities, is responsible for "connections" at … [Read more...]
Deming’s 14 Points
Contemplating The Profoundness Of Deming's Leadership Philosophy And How It Fundamentally Changed Organizational Leadership
I still remember it. In early 1985, shortly after I began what would turn out to be 16 years at Micro Motion, the president of the company read the book, Out Of The Crisis by W. Edwards Deming. This reading profoundly changed him and would change the way the company was led more than any of us realized at the time. Deming argued that improving quality improves productivity which, in turn, reduces costs making the … [Read more...]
Constancy Of Purpose
The First Of W. Edwards Deming's 14 Points
Japan’s phenomenal economic success ushered in a new economic age. Probably no single person is more important in the postwar economic resurgence than W. Edwards Deming, the great statistician who consulted with countless businesses, both Japanese and American, about quality improvement. His book, Out Of The Crisis, was an analysis of why western industry was in such deep trouble and what leadership had to do to … [Read more...]
Adopt The New Philosophy
The Second Of W. Edwards Deming's 14 Points
Today I'm continuing my series of posts on W. Edwards Deming's "14 Points." Deming's 2nd Point: Adopt The New Philosophy What is the "new philosophy" and how does it translate to leadership in the church? Here's a quote from Out Of The Crisis ... We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. Basically, way … [Read more...]