• Home
  • About Me
  • Resources
  • My Library
  • Consulting
  • Contact Me

Executive Pastor Online

Church Leadership And Infrastructure Development

  • Leadership
  • Infrastructure
  • Finance
  • Facilities
  • Human Resources
  • Outreach
  • Technology
  • How To’s
Home Book Reviews Process Improvement

Process Improvement

Contemplating Deming's Third Point: Cease Dependence On Mass Inspection To Improve Quality

January 3, 2018

Continuing my series of posts on W. Edwards Deming’s 14 Points, I’ve spent some time re-reading what Mary Walton and he wrote on the third point: Cease dependence on mass inspection.

The tricky part of this point as it relates to the church is taking the concept of mass inspection from the manufacturing industry to the service industry. Why? Well, the church isn’t manufacturing anything that can be inspected. Instead, the church is providing a service to people … sharing the life-changing teachings of Jesus Christ. Stated in the form of a Christian Church mission, Helping People Far From God To Become Fully Devoted Followers Of Jesus.

Now, let’s take this quote from Mary Walton’s book, The Deming Management Method, and see if we can apply it to the “product” the church delivers to its customers …

“Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, costly,” says Dr. Deming. “In the first place, you can’t find the bad ones, not all of them. Second, it costs too much.” The result of such inspection is scrap, downgrading and rework, which are expensive, ineffective and do not improve the process. “Quality comes not from inspection but from improvement of the process.”

The idea here is quality improvement through continuous process improvement, rather than inspection. And, improvement of quality as it relates to the church’s delivery of its product is critical. Right? We’re helping people to come to know Jesus. In order to do this effectively, we must deliver a powerful message, devoid of distractions and other mistakes.

What’s a good church example of “improving the process” versus inspection? Here’s an easy one. We used to have our whole staff proofread slides, e-mails, website text, etc. to ensure there were no mistakes. One time we printed thousands of direct mail pieces, after having several people proofread. When the cards were delivered, we noticed we had an extra “w” in our website URL. Instead of “www” the piece said “wwww.” It was embarrassing, needless to say. Given the amount of money it would have cost to have them reprinted (not to mention the time it would have taken) we sent them with the mistake.

This is just one example of typos and other mistakes we’ve published in written materials. The point being, no amount of “inspection” (proofreading in this case) will ensure there are no errors. Our “process improvement” since then has been requiring all staff to use Grammarly. If you’re not familiar with Grammarly, I would highly recommend you check it out!

Of course, there are so many more critical processes in the church. You get the idea, though. Long-term success comes via continuous process improvement, not inspection.

Share this:

  • Twitter
  • Facebook
  • LinkedIn
  • Pinterest
  • Email

Subscribe

Search

Most Popular Posts

  • Executive Pastor Job Description
  • The Executive Pastor Is …
  • First Steps For The New Executive Pastor
  • Moving From Fellowship One To Church Community Builder
  • Executive Pastor Online Resources
  • Should Churches Require Their Staffs To Tithe?
  • How To Write An Operating Procedure
  • Strategic Planning Operating Procedure
  • The Management System
  • Infrastructure Development – Where Do I Start?

Recommended Products/Services

  • Asset-Based Stewardship
  • Church Management Software
  • Church Mobile Apps
  • Collaboration and Project Management
  • Diagramming Software
  • Donor Development
  • Church Accounting Software
  • Intentional Growth Planning
  • Staff Performance Improvement
  • Virtual Executive Assistants

Recent Comments

  • Kevin M. Stone on Organizational Chart – Ministry Staff
  • Christopher Rowney on Organizational Chart – Ministry Staff
  • Kevin M. Stone on Smart Phones
  • Michael on Smart Phones
  • Kevin M. Stone on Should Churches Require Their Staffs To Tithe?
  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • Vimeo

Return to top of page

Copyright © 2021 Executive Pastor Online · Privacy Policy · Managed by Credits · Log in

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.