9 Traits Of Mean Churches - Thom Rainer 7 Ways To Frustrate Your Team As A Leader - Ron Edmondson The Romans Road Of Leadership - Dr. Kayon Cameron 8 Quick Steps To Productive And Godly Meetings - Eric Rojas The One Thing Leadership Is Truly All About - Brian Dodd And this week's funny video... … [Read more...]
A “Customer Service” Culture
Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do
I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much from this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]
The Communication Plan
Developing A Plan To Meet The Difficult Challenge Of Effective Communication In Any Organization
One of the most important components of good leadership is also one of the most difficult. Have you ever heard the expression, "I feel like I'm being treated like a mushroom"? Mushrooms are fed a lot of "crap" and kept in the dark ... obviously not good when it comes to communication. The bottom line is that continuously communicating with everyone is critically important to an organization's overall … [Read more...]
Alan Hirsch and Rob Kelly On Understanding Metanoia
This Week's Great Book Quote
"We lament deeply that a genuinely biblical understanding of metanoia has been all but forgotten by large swathes of the church in the West. Missing this has been disastrous in the life of the disciple, and perhaps even more so for the communities that are called to be the dynamic presence of Jesus in the world." Alan Hirsch Rob Kelly … [Read more...]
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