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Peter Drucker On Effectiveness

This Week's Great Book Quote

January 9, 2021

"If there is any one 'secret' of effectiveness, it is concentration. Effective executives do first things first and they do one thing at a time." Peter Drucker … [Read more...]

The Best Of The Blogosphere For The Week Of January 3rd

This Week's Top Posts From Around The Web

January 8, 2021

8 Disruptive Church Trends That Will Rule 2021 (The Rise Of The Post-Pandemic Church) - Carey Nieuwhof How To Leverage Clarity On Your "Why" To Maximize Your Leadership - Scott Cochrane 4 Ways To Become A More Disciplined Person - Shawn Lovejoy The Speed Of The Leader Versus The Speed Of The Team - Phil Cooke 5 Steps To Lead Strong In 2021 - Dan Reiland And this week's funny video.... … [Read more...]

A “Customer Service” Culture

Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do

January 7, 2021

I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much out of this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]

The New Management System

A "Highly Available" Collection Of An Organization's Documented Infrastructure

January 6, 2021

If you're a regular Executive Pastor Online visitor, you've noticed many posts containing part or all of the content of a piece of Management System documentation. For example, over the last several months, I've been posting the 50 sections of a sample Staff Policy Manual. I've been working on making Executive Pastor Online's "free resources" available as post content in addition to PDF content. In fact, I will soon … [Read more...]

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