"If there is any one 'secret' of effectiveness, it is concentration. Effective executives do first things first and they do one thing at a time." Peter Drucker … [Read more...]
The Best Of The Blogosphere For The Week Of January 3rd
This Week's Top Posts From Around The Web
8 Disruptive Church Trends That Will Rule 2021 (The Rise Of The Post-Pandemic Church) - Carey Nieuwhof How To Leverage Clarity On Your "Why" To Maximize Your Leadership - Scott Cochrane 4 Ways To Become A More Disciplined Person - Shawn Lovejoy The Speed Of The Leader Versus The Speed Of The Team - Phil Cooke 5 Steps To Lead Strong In 2021 - Dan Reiland And this week's funny video.... … [Read more...]
A “Customer Service” Culture
Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do
I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much out of this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]
The New Management System
A "Highly Available" Collection Of An Organization's Documented Infrastructure
If you're a regular Executive Pastor Online visitor, you've noticed many posts containing part or all of the content of a piece of Management System documentation. For example, over the last several months, I've been posting the 50 sections of a sample Staff Policy Manual. I've been working on making Executive Pastor Online's "free resources" available as post content in addition to PDF content. In fact, I will soon … [Read more...]
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