It's finally here! Over the last several months, I've been working to create video training content that mimics what I've been sharing for years through one-on-one coaching relationships with many of you, my readers. The first course, The Many Roles of the Executive Pastor, is ready to go, and the new website is almost ready to launch. It's been a long time coming. I can't wait to get your … [Read more...]
Self-Leadership
The Most Difficult Person To Lead Well Is Yourself
In a Justin Lathrop post from a while back, I remember reading: When it comes to leadership, there are thousands of books about leading and managing a team. However, none of them will be beneficial without your ability to apply the principles to your own life. I couldn't agree more! As you know, one of my many passions is the topic of "good" leadership. I've often said that good leaders are rare. Why? The reason is … [Read more...]
A “Customer Service” Culture
Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do
I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much from this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]
The Communication Plan
Developing A Plan To Meet The Difficult Challenge Of Effective Communication In Any Organization
One of the most important components of good leadership is also one of the most difficult. Have you ever heard the expression, "I feel like I'm being treated like a mushroom"? Mushrooms are fed a lot of "crap" and kept in the dark ... obviously not good when it comes to communication. The bottom line is that continuously communicating with everyone is critically important to an organization's overall … [Read more...]
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