The 6 Biggest Risks Of Decline To Your Organization in 2022 - Clint Rogers How To Deal With Success As A Leader - Joseph Lalonde Words Of Advice For Young Pastors - Chuck Lawless 3 Ways To Know It's Finally Time To Kill Off A Good Idea - Scott Cochrane The Ungratefulness of Leadership - James Albright And this week's funny video.... … [Read more...]
The Facilities “Game” Never Ends
Taking Care Of The Church's Facilities And Grounds Is An Activity That Constantly Requires Attention
Over the years, not having facilities staff, we've developed a team of volunteers and contractors that handle our facilities maintenance program. I talked to one of our contractors the other day when the "ongoing nature" of facilities maintenance came up. I said, "The facilities game never ends!" Call it "job security," I guess :). I know from first-hand experience that taking care of a building and campus is a … [Read more...]
A “Customer Service” Culture
Transforming Organizational Culture Is Absolutely Necessary But A Very Difficult Thing To Do
I read a book a very long time ago that I was looking through again the other day. The book's name is The Nordstrom Way - The Inside Story of America's #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy. A couple of paragraphs from the first chapter caught my eye and reminded me why I got so much from this book so long ago. Read on ... Donald E. Peterson, the retired chairman of the … [Read more...]
Robert Iger On The Impossible
This Week's Great Book Quote
"If you approach and engage people with respect and empathy, the seemingly impossible can become real." Robert Iger … [Read more...]
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